IT System failures and the resulting unscheduled downtime can pose a significant threat to any company’s productivity and delays in remedial action can have serious financial consequences.

Today’s IT installations are a complex blend of hardware, software and network infrastructure making the identification of such system faults both onerous and time consuming for in-house IT personnel.

Datashare recognise that the overhead demanded by such ‘fire fighting’ may be better directed toward more productive activities and therefore offer a range of tailored support and maintenance services to meet the need of clients both large and small.

We also appreciate that a simple ‘call and fix’ relationship is not always sufficient to meet the needs of an expanding or evolving IT environment and so Datashare provide optional interactive management activities to enhance the long term performance and reliability of installed equipment.

Datashare Solutions have a proven record of successful managed support contracts for clients with a wide range of user populations. Proof of satisfaction is reflected in a very high proportion of annual renewals.