Datashare delivers the most important IT services that your organisation needs to help it run efficiently and smoothly and what’s more we take our contractual commitments seriously. And here’s why…

In response to frequently expressed dissatisfaction with conventional ‘break-fix’ and hardware support services currently offered in the market, Datashare has developed a unique approach to address complaints most commonly expressed by clients; namely failure to meet contracted service level agreements, inadequate stock of replacement parts and lack of feedback from the provider for the duration of a logged call.

With Datashare as your support partner it means that all incoming service requests are directed through our Help Desk, manned entirely by technical consultants – not engineers or call handlers, All calls are individually referenced and placed on the Help Desk database which defines forward actions and agreed feed back intervals to the client. This helpdesk operates GOTO Assist from Citrix for immediate remote assistance.

In instances of hardware failure it is at this stage where our service departs from the conventional in that we identify the individual part number(s) of the offending item from the information we have recorded on our database from client systems prior to contract implementation.

Datashare maintain formal relationships with a minimum of three specialist maintenance companies, each with national coverage and with a combined resource of 1500 locally-based engineers, 1500 spare parts locations and, where required, 24 x 7 support capability. Having first checked parts availability, our Help Desk operative selects the most appropriate provider and thereafter monitors the call to satisfactory completion, keeping the client/end user informed at every stage.

Datashare Solutions provides a unique model for value-added maintenance services to our clients and covers equipment from various different manufacturers including HP, IBM, Dell and Sun Microsystems. The approach, whilst being incredibly simple, offers our clients access to tens of millions of pounds of spares stock and many hundreds of technically able, qualified engineers.

We offer a wide range of support options which include 2+2, 4+4, 8+8, Monday to Friday or 24 x 7. All types of hardware can be covered including printers, pc's, laptops and servers including enterprise sized systems.

Our model is a simple one that offers maximum service for minimal outlay. In this respect we believe that the service we provide is unique, in that we utilise a combination of specialist hardware maintenance suppliers as well as our own accredited systems engineers to ensure delivery of the highest possible standard of maintenance services.

At all times Datashare retain management and ownership of every maintenance call.