Remote computer support - a must-have managed IT service?

Such is our reliance upon computers today that when things go wrong, a quick fix is required or we stand to lose valuable business functions, time and money.

It used to be the case that if an IT problem was beyond the ability of in-house resources, there'd be an anxious call to a computer repair technician. Today however, in the customer-focused realm of managed IT services there's remote computer support, which enables IT professionals to access your system from a different location.

Whilst initially there may be concerns about someone accessing your system from afar, the benefits of remote computer support soon ease minds.

Remote access explained

With remote access, a managed IT services provider can access files and data from your computer from another machine in another location. All that is required is an Internet connection and software that hooks your computer and network to the remote service.

Should problems arise the service provider can troubleshoot and commence working on a problem as soon as it is identified. This is a major plus if, as in an increasing number of businesses, the company revolves around computer usage and everything draws to a halt should system failure occur.

"On-site support is an integral part of our managed IT services," explains Mike Philpott, Operations Director at Datashare Solutions. "But there's no need to resist remote access. Technical issues can be responded to faster and remote support can help keep the overall cost of IT support and business IT back up down."

Does remote support compromise security? "Managed IT services that encompass hosted online solutions are safe," says Philpott, "We always ensure that exceptional security systems are in place for our clients, offering maximum protection. What's more we can only connect to a client's system using a secure user-ID and password.

"Automatic diagnostic plans are used to resolve problems, followed by repair or maintenance work for hardware or software as required. However, we always keep clients in the loop - our technicians explain what they are doing and why to ensure peace of mind," he adds.

Speed is of the essence in resolving IT problems, before they impact upon productivity and cost your business in downtime. Please contact Datashare Solutions to find out more about its managed IT services and discover how cost effective remote support isn't out of reach.